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Terms & Conditions Terms & Conditions
Welcome to Dolls House Heaven. We provide access to the Dolls House Heaven website (the “website”) and sell our products to you subject to the conditions set out on this page. Please read these conditions carefully before using the Dolls House Heaven website. By using the Dolls House Heaven website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future Dolls House Heaven service, you will also be subject to the guidelines and conditions applicable to that service.

Conditions Relating to Your Use of Dolls House Heaven

1. Your Account
If you use the website, you agree to accept responsibility for all activities that occur under your account.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update the information you provided us with when you place your next order.

Dolls House Heaven reserves the right to inform the consumer that products requested are currently not in stock or otherwise unavailable.

Dolls House Heaven reserves the right to not ship any items that may cost more than the stated price on the website, in this event the consumer will be notified.

Dolls House Heaven reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy
We take reasonable precautions to prevent unauthorised access to your data. We will not share your details with any other organisations without your prior permission.

We do not store sensitive data such as your payment details as all payments are processed by PayPal.

Dolls House Heaven take your protection very seriously which is why we use PayPal for your payment protection. PayPal use maximum strength encrypted technology supported by the consumer’s browser using a Secure Socket Layer in all of their communication with you, ensuring maximum safety when paying online through Dolls House Heaven.

Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at info@dollshouseheaven.co.uk.

Please review our Privacy Policy for further information.

3. Access to Dolls House Heaven
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for Website Access
Dolls House Heaven grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Dolls House Heaven. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Dolls House Heaven without express written consent. You may not use any meta tags or any other "hidden text" utilising Dolls House Heaven's names or trademarks without the express written consent of Dolls House Heaven. Any unauthorised use terminates the permission or licence granted by Dolls House Heaven.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Dolls House Heaven as long as the link does not portray Dolls House Heaven or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Dolls House Heaven logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Dolls House Heaven, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:
  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam";
  • to cause annoyance, inconvenience or needless anxiety.
6. Copyright and Database Rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dolls House Heaven or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Dolls House Heaven and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Dolls House Heaven, or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without Dolls House Heaven's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Dolls House Heaven's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Dolls House Heaven's express written consent.

7. Copyright Claims
Dolls House Heaven respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please Contact Us.

Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by Dolls House Heaven to you.

8. Our Contract
When you place an order to purchase a product from Dolls House Heaven, you will be given an order number. Please quote this order number in all correspondence. We will do our best to fulfill your order but all orders are subject to availability.

9. Returns
Customers in the European Union are entitled to a Statutory cooling-off period of seven business days in which the consumer may cancel their order without giving reason.

The returns and refunds policy and procedure applies to all returned goods whether they are unwanted gifts, goods for exchange, incorrect items, damaged or defective items. This does not affect your Statutory cancellation rights (see below).

Please review our Returns and Refunds Policy for further information.

10. Shipping
Dolls House Heaven reserve the right to alter delivery charges and delivery times on the website without informing customers prior to the alterations. Dolls House Heaven reserve the right to not ship any items that may cost more than the stated price on the website, in this event the consumer will be notified.

If carriage companies used do not deliver your product within the requested time period please inform Dolls House Heaven, in the event of unsatisfactory delivery we hope you will accept our sincere apologies and we will investigate the matter to ensure your order is delivered as soon as possible after your notification.

Please review our Shipping Policy for further information.

11. Pricing and Availability
We are currently unable to offer availability information on our website. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Dolls House Heaven reserves the right to inform the consumer that products requested are currently not in stock or otherwise unavailable.

Dolls House Heaven reserves the right to not ship any items that may cost more than the stated price on the website, in this event the consumer will be notified.

12. Electronic Communications
When you visit Dolls House Heaven or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your Statutory rights.

13. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

14. Events Beyond our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your Statutory rights.

15. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

16. Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

17. Dolls House Heaven Contact Details
Here at Dolls House Heaven we always strive to offer excellent customer service in a friendly and helpful manner. If you have any queries on any section of the website please do not hesitate to ask via the Contact Us page on our site and we will reply as soon as possible.
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